Last Updated: 24/06/2026
FosteringTraining is committed to protecting your privacy and ensuring transparency in how we process your data. This policy explains what data we collect, why we collect it, how we store it, and your rights regarding your personal information.
1. Who We Are
FosteringTraining provides online learning services to clients and their learners. We process personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If you have any questions about this policy, you can contact us at:
• Company: The Foster Carer Training Company Ltd.
• Address: 35 Ballards Lane, London, England, N3 1XW, UK United Kingdom
We are registered with the Information Commissioner’s Office, certificate number ZA751311.
2. What Data We Collect and Why
We process data from three key groups: clients, learners and prospects.
A. Clients
We collect and process data from clients to provide access to training and provide clients with monitoring capabilities over their learners’ progress.
• Data Collected:
o Organisation name, primary contact details
o Names and email addresses of selected staff who administer training
o Names and email addresses of learners provided training (see below for more details)
o Learners’ training records completed with FosteringTraining
• Lawful Basis:
o Performance of a contract: Providing agreed-upon training services
• Data Retention:
o Training records are retained for the duration of our contract with the Client. Upon termination, personal data and training records are removed from the training website 15 days after termination. Limited backup training records (comprising user names, completed courses and certificate expiry dates) are retained for up to 12 months to respond to post-termination queries, unless the Client requests earlier deletion, in which case they will be permanently deleted within 30 days of the request.
B. Learners
We collect and process personal data to provide online training, track progress, and issue certifications.
• Data Collected:
o Name, email address, username (often the same as email)
o Name of fostering service, supervising social worker’s name and email (if provided by fostering service)
o Learners’ training records completed with FosteringTraining
• Lawful Basis:
o Consent: When learners provide their own data themselves
o Performance of a contract: Processing learner data is necessary to provide and administer training services contracted by fostering services and other client organisations, including creating learner accounts, providing access to eLearning, tracking progress and issuing certificates.
• Data Retention:
o Training records are retained for the duration of our contract with the Client. Upon termination, personal data and training records are removed from the training website 15 days after termination. Limited backup training records (comprising user names, completed courses and certificate expiry dates) are retained for up to 12 months to respond to post-termination queries, unless the Client requests earlier deletion, in which case they will be permanently deleted within 30 days of the request.
o Support requests are retained for up to 1 year after resolution
C. Prospects (Potential Clients)
We collect and process personal data to provide online training, track progress, and issue certifications.
• Data Collected:
o Name, email address, organisation name, role
o Inquiry details and communications
• Lawful Basis:
o Consent: When you contact us directly via our website or other means
o Legitimate interest: Following up on business inquiries
• Data Retention:
o We retain prospect data for up to 2 years unless a business relationship is established
